WELCOME TO HDI ORANGE COUNTY

HDIOC is the Orange County, CA chapter of HDI, the professional association for IT Service and Support Professionals. Our monthly meetings feature interesting and topical industry speakers, while providing a fun environment for networking with your peers.

TRAINING AND CERTIFICATION

Boost Performance with HDI and ITIL Certification Training

HDIOC can put you in touch with official HDI Certification Training. Courses are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!

HDI RESEARCH CORNER

 

Keep up with the latest trends
Check out new surveys and reports added monthly

Take the HDI Support Center Standards and Practices Survey and win an HDTV!

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by July 8 to be entered in the drawing.

 

Take the Survey!

 

 

 

Past Events - HDIOC?

Orange County HDI Round Table - Lets Talk!

Join us on:

May 23, 2017
11:30 AM to 1:15 PM
Orange County Sanitation 
10844 Ellis Avenue Fountain Valley, CA 92708

 

Come and join us for Round Table Discussions on various Service Management and Support topics

Join us as we share and learn from each other. Find out how you can improve your service, or get ideas on how to deal with challenges that you may be facing today.

We are looking forward to sharing everyone's experiences, advice, recommendations, warnings, etc. related to the topics you want to talk about. We will split up into groups to have mini round table discussions. Please submit your topics to discuss.

Some topic suggestions:

  • KPIs and SLAs
  • BYOD?
  • Self-Service
  • KCS


Submit Your Discussion Topic(s)!

If you have a topic that you want to make sure is discussed, please submit it when registering. 

Lunch will be provided.

Hard Drive Crashed? - DriveSavers will Save the Day!

Join us on:

March 21, 2017
11:30 AM to 1:15 PM
Orange County Sanitation 
10844 Ellis Avenue Fountain Valley, CA 92708

 

The State of Solid State Storage and SSD:

Attendees will  learn about what is new and what is coming next in flash based and other NVM (non-volatile memory) solid state data storage, from consumer to the Enterprise and Data Center markets.

  • DriveSavers will define and examine NAND flash based solid state storage devices that have changed the game from traditional HDD
  • New NVM options are entering the field like Intel’s Optane 3D XPoint
  • We will look at the different types and applications of this storage, how failure and data loss can still occur, and how that data is recovered in the lab

 

Today, DriveSavers is the worldwide leader in data recovery services and provides the fastest, most secure and reliable data recovery service available. We employ over 90 professionals and support over 18,000 business partners. Most of our business comes from referrals and repeat customers. We have earned a reputation as the most trusted and respected data recovery service provider in the industry.

 

Lunch will be provided.

Today, DriveSavers is the worldwide leader in data recovery services and provides the fastest, most secure and reliable data recovery service available. We employ over 90 professionals and support over 18,000 business partners. Most of our business comes from referrals and repeat customers. We have earned a reputation as the most trusted and respected data recovery service provider in the industry.

Orange County HDI Round Table - Lets Talk! (CANCELLED)

THIS EVENT WAS CANCELLED - PLEASE JOIN US FOR OUR NEXT EVENT ON MARCH 21ST.

Join us on:

February 21, 2017
11:30 AM to 1:15 PM
Orange County Sanitation 
10844 Ellis Avenue Fountain Valley, CA 92708

 

Come and join us for Round Table Discussions on various Service Management and Support topics

Join us as we share and learn from each other. Find out how you can improve your service, or get ideas on how to deal with challenges that you may be facing today.

We are looking forward to sharing everyone's experiences, advice, recommendations, warnings, etc. related to the topics you want to talk about. We will split up into groups to have mini round table discussions. Please submit your topics to discuss.

Some topic suggestions:

  • KPIs and SLAs
  • BYOD?
  • Self-Service
  • KCS


Submit Your Discussion Topic(s)!

If you have a topic that you want to make sure is discussed, please submit it when registering. 

Lunch will be provided.

Food, Entertainment, Recognition.. Sounds Like a Great AOY/DST Party Celebration!

Image result for atrium hotel Irvine dining

The HDI Orange County Chapter invites you to be a part of our annual Analyst of the Year gala event!

Every year, HDI sponsors an event to recognize the brightest stars in technical support. Whether it's traditional IT support or desktop support technicians, HDI encourages employers to nominate their star performers as an acknowledgement of their valuable contributions and the chance of this being recognized at the national level.

Individuals nominated are screened by a panel and are considered for one winning slot as either Analyst or Desktop Support Technician of the Year for the chapter. Those who are selected go on to compete at the Region level and (potentially) the National level at the HDI Annual Conference.

 

 

 

 

 

 

 

We often discuss the benefits of recognition; Now that you nominated your Rockstar, it's time to recognize them at the HDI Orange County Analyst & Desktop Technician of the year Awards Banquet. 

We have nominations from the following companies this year:

  • Solugenix
  • Superior Court of California, Orange County
  • First American
  • Allied Digital
  • Orange County Sanitation District
  • University of Southern California
  • American Honda Motor Company
  • Latham & Watkins, LLP

Location:
Atrium Hotel 
18700 Macarthur Boulevard 
Irvine, CA 92612

More Information Coming Soon!

 

Keep your Service Desk Happy & Motivated and Industry and Salary Trends

Join us on:

October 18, 2016
11:30 AM to 1:15 PM
Orange County Sanitation 
10844 Ellis Avenue Fountain Valley, CA 92708

 

Cherwell Software presents "How to Keep Your Service Desk Staff Happy and Motivated"

Jarod Greene joins Cherwell Software with 10 years of IT industry experience at Gartner. During his tenure at Gartner he initially served as a Client Engagement Specialist and ultimately as an ITSM industry analyst. Jarod was responsible for coverage of ITSM processes, organizational structures and enabling ITSM technologies. Jarod has a Bachelor of Arts in Sociology from Trinity College and a Masters of Business Administration from the University of Georgia.

 

Randstad Technologies presents "Industry and Salary Trends"

Dino Grigorakakis has over 20 years of experience in the IT staffing and services industry — the majority of that in IT staffing and direct hire with Robert Half. Dino joined Technisource, now Randstad Technologies, in 2010 and was responsible for growing and managing the direct hire practice across the US.  Prior to joining Technisource, he served as District President for RHI in the southeast district managing a team of Regional and Branch Managers from North Carolina thru Northern Florida, for all RHI lines of business: IT, Accounting and Finance, Administrative, Legal, and Creative professionals.

Dino graduated from the University of Delaware with a BS in Computer Science.

As the Vice President of Recruiting and Direct Hire, Dino is responsible for Contract and Permanent Placement recruiting strategy for all of Randstad Technologies.  Dino also provides direct oversight and management of the National Recruiting Centers with responsibilities that include hiring, training, and development of the Recruiters and Managers within these groups.