WELCOME TO HDI ORANGE COUNTY

HDIOC is the Orange County, CA chapter of HDI, the professional association for IT Service and Support Professionals. Our monthly meetings feature interesting and topical industry speakers, while providing a fun environment for networking with your peers.

TRAINING AND CERTIFICATION

Boost Performance with HDI and ITIL Certification Training

HDIOC can put you in touch with official HDI Certification Training. Courses are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!

HDI RESEARCH CORNER

 

Keep up with the latest trends
Check out new surveys and reports added monthly

Take the HDI Support Center Standards and Practices Survey and win an HDTV!

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by July 8 to be entered in the drawing.

 

Take the Survey!

 

 

 

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Orange County HDI Round Table - Lets Talk!

Join us on:

May 23, 2017
11:30 AM to 1:15 PM
Orange County Sanitation 
10844 Ellis Avenue Fountain Valley, CA 92708

 

Come and join us for Round Table Discussions on various Service Management and Support topics

Join us as we share and learn from each other. Find out how you can improve your service, or get ideas on how to deal with challenges that you may be facing today.

We are looking forward to sharing everyone's experiences, advice, recommendations, warnings, etc. related to the topics you want to talk about. We will split up into groups to have mini round table discussions. Please submit your topics to discuss.

Some topic suggestions:

  • KPIs and SLAs
  • BYOD?
  • Self-Service
  • KCS


Submit Your Discussion Topic(s)!

If you have a topic that you want to make sure is discussed, please submit it when registering. 

Lunch will be provided.

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