HDIOC is the Orange County, CA chapter of HDI, the professional association for IT Service and Support Professionals. Our monthly meetings feature interesting and topical industry speakers, while providing a fun environment for networking with your peers.


Boost Performance with HDI and ITIL Certification Training

HDIOC can put you in touch with official HDI Certification Training. Courses are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!



Keep up with the latest trends
Check out new surveys and reports added monthly

Take the HDI Support Center Standards and Practices Survey and win an HDTV!

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by July 8 to be entered in the drawing.


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Past Events - HDIOC?

Mary Cruse's June preso - "Interviewing for Customer Service - A Working Session"

Video from HDIOC May 2010 - Patrick Bolger on "ITIL: State of the Nation"

Chris Dancy (aka @ServiceSphere) edited together this video from our May 2010 meeting at Pacific Sunwear. Patrick Bolger, Hornbill's CMO, waxes eloquent about the current state of ITIL in the world. The red pill, definitely the red pill!


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