WELCOME TO HDI ORANGE COUNTY

HDIOC is the Orange County, CA chapter of HDI, the professional association for IT Service and Support Professionals. Our monthly meetings feature interesting and topical industry speakers, while providing a fun environment for networking with your peers.

TRAINING AND CERTIFICATION

Boost Performance with HDI and ITIL Certification Training

HDIOC can put you in touch with official HDI Certification Training. Courses are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!

HDI RESEARCH CORNER

 

Keep up with the latest trends
Check out new surveys and reports added monthly

Take the HDI Support Center Standards and Practices Survey and win an HDTV!

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by July 8 to be entered in the drawing.

 

Take the Survey!

 

 

 

Past Events - HDIOC?

Join us on:

September 15, 2016
11:30 AM to 1:15 PM
Orange County Sanitation 
10844 Ellis Avenue Fountain Valley, CA 92708

 

Eldon Brown from Fruition Partners will present a high-level overview of ITIL, putting the best practices in the context of a service-oriented, customer-focused approach to IT. 

 We will delve into the definition of a service and relate that definition to organizational behaviors inside IT.  And the day will include an activity designed to bring these concepts to life, allowing participants to connect theory with practice and relate it to the service desk.

Eldon Brown is an Accomplished technology leader with more than 20 years of combined experience impacting corporate performance through the skillful management and orchestration of technical product and service implementation. Expertly align infrastructure and application architecture to organizational objectives for diverse clientele ranging from small organizations to global Fortune 500 entities. Reputable for broad background in healthcare, manufacturing, finance, and education.

Fruition Partners is the service management partner of the world's leading organizations. We're a global technology-enabled services firm dedicated to helping organizations improve efficiency and lower costs by elevating service management to the cloud. From robust service offerings to innovative solutions, we have the technology-enabled tools and services to help organizations attain sustainable success throughout the service management process. As the only ServiceNow Master Solutions Partner dedicated to the ServiceNow platform, we ensure our customers experience the benefits of cloud-based service management quickly and easily.

 

DriveSavers will be discussing Security and Forensics Technology
Today, DriveSavers is the worldwide leader in data recovery services and provides the fastest, most secure and reliable data recovery service available. We employ over 90 professionals and support over 18,000 business partners. Most of our business comes from referrals and repeat customers. We have earned a reputation as the most trusted and respected data recovery service provider in the industry.

DriveSavers will be discussing Security and Forensics Technology
Today, DriveSavers is the worldwide leader in data recovery services and provides the fastest, most secure and reliable data recovery service available. We employ over 90 professionals and support over 18,000 business partners. Most of our business comes from referrals and repeat customers. We have earned a reputation as the most trusted and respected data recovery service provider in the industry.

 

 

 Lunch will be provided.

 

DriveSavers will be discussing Security and Forensics TechnologyToday, DriveSavers is the worldwide leader in data recovery services and provides the fastest, most secure and reliable data recovery service available. We employ over 90 professionals and support over 18,000 business partners. Most of our business comes from referrals and repeat customers. We have earned a reputation as the most trusted and respected data recovery service provider in the industry.

Orange County HDI Lunch 'n Learn

Join us on:

August 30, 2016
11:30 AM to 1:00 PM
Orange County Sanitation 
10844 Ellis Avenue Fountain Valley, CA 92708

 

Round Table Discussions on Various Service Management and Service support topics. Join us as we share and learn from each other. Find out how you can improve your service, or get ideas on how to deal with challenges that you may be facing today.

We are looking forward to sharing everyone’s experiences, advice, recommendations, warnings etc. related to the topics listed below. It’s an Open Forum, if you have a topic to be discussed, bring it up and let’s discuss!!

Some topics to be discussed:

  • KPIs and SLAs. What, when and Why?
  • How has your organization implemented BYOD?
  • Information Security around self-service
  • Asset management
  • How to setup a service catalog
  • KCS
  • Malware
  • How to engage all IT departments into a service improvement effort?
  • Service Management Techniques
  • Service Management Tools


Submit Your Discussion Topic(s)!

If you have a topic that you want to make sure is discussed, please submit it when registering. 

Lunch will be provided.

HDI OC TRIVIA NIGHT AT BOTTLELOGIC

Join us for:

July 18, 2016

7:00 PM to 9:00 PM
Bottle Logic Brewing 
1072 North Armando Street, Anaheim, CA 92806

We will be meeting at Bottlelogic for a night full of fun and trivia. There will be food trucks in the parking lot. Please RSVP to let us know how many seats to reserve.  

Batter UP! HDIOC Angel's Game

Join us for:

June 23, 2016

7:05 PM to 10:00 PM
Angel Statium of Anaheim 
2000 East Gene Autry Way, Anaheim, CA 92806

We will be sitting together as a group in the Pavillion. Each ticket receives a hot dog and a small soda.
  • Members - $8
  • Non-Members - $16  

KCS Training Coming to SoCal

The Orange County Local Chapter is hosting the HDI KCS Principles course in Long Beach, CA on June 13-15, 2016.  There are still some available seats in the class so register today to reserve your spot in the class! Please contact your account manager- Victoria Bech-Salazar to register today at (719) 955-8154 or at Victoria.Bech@ubm.com

Knowledge-Centered Support (KCS℠) is the leading methodology for knowledge management best practices within the technical support industry. As the largest global provider of KCS certification and training, HDI can help your team significantly improve its level of service to your customers through an active knowledge management program.