HDIOC is the Orange County, CA chapter of HDI, the professional association for IT Service and Support Professionals. Our monthly meetings feature interesting and topical industry speakers, while providing a fun environment for networking with your peers.



Keep up with the latest trends
Check out new surveys and reports added monthly


Boost Performance with HDI and ITIL Certification Training

HDIOC can put you in touch with official HDI Certification Training. Courses are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!

Take the HDI Support Center Standards and Practices Survey and win an HDTV!

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by July 8 to be entered in the drawing.


Take the Survey!




Past Events - HDIOC?

Orange County HDI Lunch 'n Learn

Join us on:

August 30, 2016
11:30 AM to 1:00 PM
Orange County Sanitation 
10844 Ellis Avenue Fountain Valley, CA 92708


Round Table Discussions on Various Service Management and Service support topics. Join us as we share and learn from each other. Find out how you can improve your service, or get ideas on how to deal with challenges that you may be facing today.

We are looking forward to sharing everyone’s experiences, advice, recommendations, warnings etc. related to the topics listed below. It’s an Open Forum, if you have a topic to be discussed, bring it up and let’s discuss!!

Some topics to be discussed:

  • KPIs and SLAs. What, when and Why?
  • How has your organization implemented BYOD?
  • Information Security around self-service
  • Asset management
  • How to setup a service catalog
  • KCS
  • Malware
  • How to engage all IT departments into a service improvement effort?
  • Service Management Techniques
  • Service Management Tools

Submit Your Discussion Topic(s)!

If you have a topic that you want to make sure is discussed, please submit it when registering. 

Lunch will be provided.


Join us for:

July 18, 2016

7:00 PM to 9:00 PM
Bottle Logic Brewing 
1072 North Armando Street, Anaheim, CA 92806

We will be meeting at Bottlelogic for a night full of fun and trivia. There will be food trucks in the parking lot. Please RSVP to let us know how many seats to reserve.  

Batter UP! HDIOC Angel's Game

Join us for:

June 23, 2016

7:05 PM to 10:00 PM
Angel Statium of Anaheim 
2000 East Gene Autry Way, Anaheim, CA 92806

We will be sitting together as a group in the Pavillion. Each ticket receives a hot dog and a small soda.
  • Members - $8
  • Non-Members - $16  

KCS Training Coming to SoCal

The Orange County Local Chapter is hosting the HDI KCS Principles course in Long Beach, CA on June 13-15, 2016.  There are still some available seats in the class so register today to reserve your spot in the class! Please contact your account manager- Victoria Bech-Salazar to register today at (719) 955-8154 or at Victoria.Bech@ubm.com

Knowledge-Centered Support (KCS℠) is the leading methodology for knowledge management best practices within the technical support industry. As the largest global provider of KCS certification and training, HDI can help your team significantly improve its level of service to your customers through an active knowledge management program.

HDIOC May Chapter Meeting

Join us on:

May 17, 2016
11:30 AM to 1:15 PM
First American Title Company 
3 First American Way, Santa Ana, CA 92707

Western Regional Speaker Tour - Sponsored by Wolken
How did an unhappy couch potato, with little drive and ambition, transform his life to become a leader in his industry? In this session, attendees learn the advantages of taking risks, making mistakes, and turning failure into a positive learning experience. Tools to lean on during your journey include:  Using metrics to share your story  Communication Principles – Everything from pen to paper to public speaking and social media  Finding a mentor  Using Professional Development to your advantage Eddie will share 10 lessons learned on how to become a leader in your organization where failing is just part of the journey to success. Based on the blog article written for the Diary of a Non-Wimpy IT Service Manager

Eddie Vidal (@eddievidal) has over twenty five years of experience in information technology, focusing on service delivery and support for IT infrastructures and operations. Eddie is a leader, team builder, communicator, solutions driven, strategic thinker and IT service management professional. In his current role as an independent consultant, he is leading the operational support for The Scripps Research Institute EPIC and Service Now implementation and building a proactive mature support organization. In his previous role, he was the Manager of the UMIT Service Desk for the Information Technology department at the University of Miami supporting over 35,000 faculty, staff and students. Eddie is founding member and President Emeritus of the South Florida HDI local chapter, and is a member of the HDI Strategic Advisory Board (SAB). He was a past member of the HDI Member Advisory Board (MAB), original member of the HDI Desktop Support Advisory Board (DSAB) and former Regional Director of HDI Southeast Region. Eddie has presented at HDI and Fusion conferences. Eddie has been selected to chair Tracks at itSMF Fusion and HDI Conferences. He has also been published in HDI’s Support World Magazine. Eddie is a member of the itSMF Marketing and Communication team, you can listen to Eddie on the monthly itSMF podcast where he currently serves as a podcast jockey and producer. Eddie is also the winner of the 2014 itSMF South Region Member of the Year Award and 2014 itSMF President’s Award. Eddie holds a Bachelor’s degree from Florida International University and has earned certifications for ITIL Foundations v2 & v3, ITIL v3 Intermediate Capability: Operational Support and Analysis OSA and HDI Support Center Manager.