HDIOC is the Orange County, CA chapter of HDI, the professional association for IT Service and Support Professionals. Our monthly meetings feature interesting and topical industry speakers, while providing a fun environment for networking with your peers.


Boost Performance with HDI and ITIL Certification Training

HDIOC can put you in touch with official HDI Certification Training. Courses are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!



Keep up with the latest trends
Check out new surveys and reports added monthly

Take the HDI Support Center Standards and Practices Survey and win an HDTV!

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by July 8 to be entered in the drawing.


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Past Events - HDIOC?

HDIOC May Chapter Meeting

Join us on:

May 17, 2016
11:30 AM to 1:15 PM
First American Title Company 
3 First American Way, Santa Ana, CA 92707

Western Regional Speaker Tour - Sponsored by Wolken
How did an unhappy couch potato, with little drive and ambition, transform his life to become a leader in his industry? In this session, attendees learn the advantages of taking risks, making mistakes, and turning failure into a positive learning experience. Tools to lean on during your journey include:  Using metrics to share your story  Communication Principles – Everything from pen to paper to public speaking and social media  Finding a mentor  Using Professional Development to your advantage Eddie will share 10 lessons learned on how to become a leader in your organization where failing is just part of the journey to success. Based on the blog article written for the Diary of a Non-Wimpy IT Service Manager

Eddie Vidal (@eddievidal) has over twenty five years of experience in information technology, focusing on service delivery and support for IT infrastructures and operations. Eddie is a leader, team builder, communicator, solutions driven, strategic thinker and IT service management professional. In his current role as an independent consultant, he is leading the operational support for The Scripps Research Institute EPIC and Service Now implementation and building a proactive mature support organization. In his previous role, he was the Manager of the UMIT Service Desk for the Information Technology department at the University of Miami supporting over 35,000 faculty, staff and students. Eddie is founding member and President Emeritus of the South Florida HDI local chapter, and is a member of the HDI Strategic Advisory Board (SAB). He was a past member of the HDI Member Advisory Board (MAB), original member of the HDI Desktop Support Advisory Board (DSAB) and former Regional Director of HDI Southeast Region. Eddie has presented at HDI and Fusion conferences. Eddie has been selected to chair Tracks at itSMF Fusion and HDI Conferences. He has also been published in HDI’s Support World Magazine. Eddie is a member of the itSMF Marketing and Communication team, you can listen to Eddie on the monthly itSMF podcast where he currently serves as a podcast jockey and producer. Eddie is also the winner of the 2014 itSMF South Region Member of the Year Award and 2014 itSMF President’s Award. Eddie holds a Bachelor’s degree from Florida International University and has earned certifications for ITIL Foundations v2 & v3, ITIL v3 Intermediate Capability: Operational Support and Analysis OSA and HDI Support Center Manager.

HDIOC April Chapter Meeting

Join us on:

April 5, 2016
11:30 AM to 1:15 PM
Orange County Sanitation 
10844 Ellis Avenue Fountain Valley, CA 92708

Mary Cruse will discuss Having Difficult Performance Converasations to Build a Strong Team.

You want a great team. You deserve a great team. But there’s that one person holding everyone back. You’ve coached them and talked to them about the things they need to do to meet expectations; still, the results aren’t there. It’s time for that more difficult conversation—but how? In this session, you’ll learn some unique strategies for how to best approach difficult conversations to improve performance. You’ll leave this session with some new ideas and confidence to get the results you need.

Difficult conversations are just that – difficult.  No matter how you spin it!  In this session, we’ll look at some unique strategies on how to best approach these more unique situations with confidence AND get the results you need and the rest of your team really WANTS.

Passionate about customer service, Mary Cruse has thirty years of experience with Fortune 500 companies in the airline, healthcare, and finance industries. Mary has extensive experience leading both technical and nontechnical customer service centers, focusing on contact center design, technology, customer service delivery, and team building. Mary holds multiple HDI certifications, as well as the CIAC Call Center Operations Manager Certification, and she is currently the president of Help Desk Chapters, Inc.

HDIOC February Chapter Meeting

Join us on:

February 9, 2016
11:30 AM to 1:00 PM
Orange County Sanitation District
10844 Ellis Avenue Fountain Valley, CA 92708


Jeff Rumburg will share the key success factors from the industry's top performing Service Desks.
Attendees will:


  • HEAR how the industry's top performing Service Desks achieve world-class status.
  • LEARN key strategies for enhancing your Service Desk performance.
  • APPLY Best Practices from your peers in the industry.


Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony.

OCHDI Banquet Recap

The 2015 Analyst of the Year & Desktop Support Technician Banquet was a huge success. We had 80+ people in attendance, awesome prizes, a great dinner, and a comedy show.
  • Analyst of the Year - Chad Crow from OC Sanitation District.
  • Desktop Support Technician of the Year - Billy Godfrey from CIO Solutions.


What's Next?
Chad and Billy will be representing the Orange County Chapter at the Western Region Finals. Winner of the Western Region Finals will compete at Nationals in Orlando for the HDI 2016 Conference & Expo. 



Pictures from our Amazing Event

Nominees for Analyst and Desktop Technician of the Year

Analyst of the Year Nominees 
  • Aaron Miro - Allied Digital
  • Amanda Lee - Real Mex Restaurants
  • Antoinette Thompson - Keck Medicine of USC
  • Chad Crow - OC Sanitation District
  • Joel Dinh - Solugenix-Johnson and Johnson 
  • Josh Pueblos - Allied Digital
  • Mayra Gomez - Dole Packaged Foods
  • Nick Giambalvo - First American Title
  • Sam Phankonsy - First American Title
  • Sary Flores - Custom Business Solutions, Inc. 
Desktop Support Technican Nominees
  • Arthur Prasarnsuk - Solugenix-OneWest Bank
  • Billy Godfrey - CIO Solutions
  • Brian Furst - First American Title
  • Clayton Barr - First American Title
  • Dominic Vallez - Capital Group
  • Jordan Rainey - CIO Solutions
  • Mark Manzo - Orange County Sanitation District
  • Shervin Motaghi - Capital Group