WELCOME TO HDI ORANGE COUNTY

HDIOC is the Orange County, CA chapter of HDI, the professional association for IT Service and Support Professionals. Our monthly meetings feature interesting and topical industry speakers, while providing a fun environment for networking with your peers.

TRAINING AND CERTIFICATION

Boost Performance with HDI and ITIL Certification Training

HDIOC can put you in touch with official HDI Certification Training. Courses are offered locally on a monthly basis, and are targeted to those entering the support profession, experienced analysts who want to further develop and refine their skills, and support managers who need training in world-class support practices. Completing training enables you to take and pass HDI and/or ITIL Certification, and distinguish yourself from the competition!

HDI RESEARCH CORNER

 

Keep up with the latest trends
Check out new surveys and reports added monthly

Take the HDI Support Center Standards and Practices Survey and win an HDTV!

For many years, HDI has gathered the data collected from this survey to report on industry trends and statistics. The report covers incident management, performance metrics, salaries, and more.

Take the survey now, get a copy of the resulting report and a chance to win a 42" LCD HDTV. Complete the survey by July 8 to be entered in the drawing.

 

Take the Survey!

 

 

 

Past Events - HDIOC?

HDIOC Analyst & Desktop Technician of the Year Awards Banquet 2015

December 9, 2015 @ 5:30 PM

Ill Fornaio
18051 Von Karman Ave
Irvine, CA 92612

FUSION 15 Promotional Video

Check out the video created by Manley Feinberg. He created the video as a way to promote attending FUSION 15.

FUSION 15 Video

Round Table Discussions on Various Service Management and Service support topics

Tuesday, September 15, 2015 at 11:30am-1:00pm

 

Join us as we share and learn from each other. Find out how you can improve your service, or get ideas on how to deal with challenges that you may be facing today.

 

We are looking forward to sharing everyone’s experiences, advice, recommendations, warnings etc. related to the topics listed below. It’s an Open Forum, if you have a topic to be discussed, bring it up and let’s discuss!!

 

Some topics to be discussed:

  • How to improve user satisfaction?

  • How are IT compliance and controls implemented at your organization?

  • How to get started with ITIL?

  • KPIs and SLAs. What, when and Why?

  • Where does incident management end and Problem management begin?

  • How to engage all IT departments into a service improvement effort?

  • How has your organization implemented BYOD?

  • The do’s and Don’ts of Knowledge base

  • How to setup a service catalog

     


Submit Your Discussion Topic(s)!

If you have a topic that you want to make sure is discussed, please submit it when registering. 

https://www.eventbrite.com/e/orange-county-hdi-lunch-n-learn-tickets-18061512470

Calling All Nominations for 2015 AOY and DST Award

Please nominate your superstars for the Analyst of the Year and Desktop Support Technician of the Year award.  This is a great and no cost way to honor your team members and celebrate their hard work. 

Nominations will close on Friday, October 30th. 

Judging will be held during the month of November.

Stay tuned for details regarding the banquet in December.

https://www.surveymonkey.com/r/9MPMVJ2

 

Batter Up! HDIOC Angels Game

HDIOC is going to the Angels game on Tuesday, August 18th at 7:05pm. Feel free to bring friends, coworkers, family.  The Angels will be playing the Chicago White Sox.  This is a great way to network and have some fun with the chapter.  

We will be sitting together as a group in the Pavillion. There will be an Angels Travel Pillow giveaway as well.  Also each ticket receives a hot dog and a small soda.  

Members pay half-price $8

Non-members $16

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